Benjie Wong Gorio

SEO Vendor · Remote, Taipei, Taiwan

• Ran keyword and entity research to shape on-page, content and link strategies for client websites.
• Implemented technical SEO fixes in site back ends using industry-standard tools and basic HTML/CSS/JavaScript.
• Recommended and applied GEO/AEO optimizations to improve brand visibility in AI search answers.
• Analyzed rankings and traffic per project, investigated under-performance and kept KPIs on or above target.
• Defined link-building requirements, quality-checked built links, and published and optimized client blog articles.
• Briefed the team on Google algorithm updates and produced weekly strategy reports.

United Brokers Inc. (漣樺企業有限公司) · Taipei, Taiwan

• Managed the collection and processing of client information and led the data-entry / case-processing team.
• Trained staff on procedures and documentation standards; reviewed applications for missing, inconsistent or incorrect details before submission.
• Maintained accurate client records in company systems.
• Led digital marketing: keyword research, technical SEO and site updates, link QA and performance troubleshooting.
• Managed the company's social media and delivered weekly strategy and progress reports to management.

SEO Vendor · Remote, Taipei, Taiwan

• Owned client SEO deliverables end to end, from audit and strategy through on-site implementation and reporting.
• Assigned and scheduled tasks for team members and monitored project timelines.
• Built weekly and monthly performance reports and evaluated strategy results against KPIs.
• Kept the team current on Google updates and best practices.
• Answered client questions and attended monthly business meetings with clients.

SEO Vendor · Remote, Taipei, Taiwan

• Optimized client websites from the back end using approved tools and basic coding.
• Specified link-building requirements and quality-checked delivered links.
• Analyzed rankings and traffic, diagnosed poor performance and recommended fixes.
• Shared Google update briefings with the team and prepared weekly strategy reports.

SiTEL Corp. Philippines · Baguio City, Philippines · Horizon Blue Cross Blue Shield of New Jersey account

• Managed team and account attendance, hourly service-level and AHT performance, and same-shift closure of service-request tickets.
• Coached agents after every monitoring session and followed up on weekly team and individual action plans.
• Joined calibration sessions with the U.S. sister site (Asheville) and rolled out process updates.
• Acted as Operations Manager (OIC) for a 70+ employee customer service center when required: weekly business reviews with corporate, staffing calls, client updates, and point person for production-floor outages.

SiTEL Corp. Philippines · Baguio City, Philippines · RCN Corporation account — cable, high-speed internet, voice & video

• Managed supervisor and agent performance; submitted daily, weekly and monthly escalation reports to Operations Managers and the client.
• Identified top call drivers and recommended process improvements.
• Coached new-hire and bottom-performing agents on communication (pronunciation, comprehension, conversation) and technical skills.
• Served as scheduled Point of Contact: control-desk coverage, AHT monitoring, IT escalation and floor compliance.

SiTEL Corp. Philippines · Baguio City, Philippines · AT&T (formerly BellSouth) and Web.com accounts

• Web.com: updated and cancelled customer accounts, transferred and added domains, and retained customers through upsell and save offers.
• AT&T/BellSouth: trained transition and production agents on communication and technical skills and coached bottom performers.
• Tier 2 escalation and call-back team for DSL internet troubleshooting; supported agents on live calls.
• Started as an inbound technical support representative for internet connectivity and email setup.